Common issues

Troubleshooting Common Issues

If you are unable to solve your issue using the tips below, please contact the developers by opening a bug report on Discord (opens in a new tab).

As a last resort, you can perform a hard reset (opens in a new tab) to restore the app to its default state. Note that this will delete all your data.

Chat fails to load or displays an error

Clear memory on your device

  • Restart the Faraday app.
  • Restart your computer.
  • Quit all other apps that might be using a lot of memory.

If this fixes your issue, other programs on your computer were consuming too many resources, preventing Faraday from running correctly.

Test a new character with a lower context size

  • Change your context size to 2048 on the "Settings" page on the left sidebar.
  • Create a brand new character (the default Faraday assistant is fine).
  • Create a new chat and try to load the model.

If this fixes your issue, your device cannot handle the default context size of 4096. Use a smaller model, or lower your context size permanently.

Run the installer again

If this fixes your issue, there was a problem with your installation.

Check GPU settings

Go to the "Settings" page in the left sidebar:

  • Set GPU acceleration to "None", and try again. If that works, it means your GPU settings are not valid.
  • Switch GPU mode to "Manual", and set the value to 10%. If that works, increase the percentage steadily until the model does not load anymore. Select the highest value that works.
  • Do NOT use an integrated GPU with Faraday.

For more information on GPU settings, see this page (opens in a new tab).

Check if you have conflicting GPU drivers

On Windows CUDA, download the latest Nvidia Drivers: (opens in a new tab)

Make sure you are on a supported device and OS

For Mac, please make sure that you are using Mac OS 12 or later.

For Windows, please make sure you are using Windows 8 or later.